You can place an order directly through our website by selecting your desired product, choosing the appropriate size (if applicable), and completing checkout using one of the available payment methods.

Payment is required in full at the time of purchase. Orders are processed only after payment confirmation.

ASADLIE ships to:

• The Netherlands
  
• European Union countries
  
• United Kingdom
  
• Switzerland
  
• Norway

At this time, we do not ship to other international destinations.

Orders are typically prepared and handed over to the carrier within 1–3 business days after payment confirmation.

Delivery times vary depending on your location and the carrier’s service and are determined by the shipping provider.

Yes. Shipping fees depend on the delivery destination and are calculated per order. The applicable shipping fee is clearly displayed at checkout before you complete your purchase.

Our current shipping fees are:

• The Netherlands: €5
  
• European Union (excluding NL): €15
  
• United Kingdom, Switzerland, Norway: €25
  

For deliveries to the United Kingdom, Switzerland, and Norway, orders may be subject to customs duties, taxes, or import fees upon arrival.
These charges are not included in the purchase price or shipping fee and are the responsibility of the customer.

No customs duties apply to shipments within the European Union.

You may initiate a return within 14 business days from the date of delivery.

To be eligible for a return, items must be:

• Unused and unworn
  
• In the same condition as received
  
• Returned in original packaging with all labels attached
  

Items that are used, worn, damaged, altered, or missing parts are not eligible for a refund.

No. Returns are not free of charge.

The following fixed return fees apply and may be deducted from your refund if ASADLIE arranges the return shipment:

• Netherlands: €5
  
• Belgium, Germany, France: €15
  
• Other EU countries: €25
  

Return fees apply per return shipment, regardless of the number of items returned.

You can initiate a return by:

• Submitting a request via your customer account under Orders, or
  
• Contacting us at info@asadlie.com with your order number and return details
  

Once approved, you will receive return instructions.

Yes. All returns must be sent using a track-and-trace service to qualify for a refund.

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed and automatically applied to your original method of payment within 5–7 business days, after deduction of any applicable return shipping fees.

If you have not received your refund:

1. Check your bank account again
   
2. Contact your credit card provider (posting may take time)
   
3. Contact your bank
   

If the issue persists, please email info@asadlie.com.

Each order is eligible for one exchange only.

An exchange is considered a completed return cycle, as it includes the return of the original item and shipment of a replacement.

Any additional exchanges or returns related to the same order will be processed at the customer’s expense.

If your item arrives damaged or defective, please contact info@asadlie.com within 10 days of receiving your order.

After verification, we will arrange an exchange for the same item at no additional cost.

Once an order has been shipped, cancellations are not possible.

You may return your item after delivery in accordance with our Returns Policy.

If you receive an incorrect item, please contact info@asadlie.com within 14 days of delivery. After verification, we will arrange a replacement or refund in accordance with our policies.

For all inquiries regarding orders, returns, refunds, or general questions, please contact us at:

info@asadlie.com

You may also reach out via our Instagram account for general support; however, all return and refund requests must be formally confirmed via email or your customer account.